Returns

Not satisfied with your merchandise?  No Problem…

Please contact us within 30 days of the original shipping date.  We are unable to accept returns after 30 days.

Merchandise must be NEW and UNUSED and received in the same condition that you received it with the original packaging undamaged and the tags included.  We are unable to accept any products that show any signs of wear and tear (dirt, bugs, scuffs, pet hair, smell, etc.).

Customers are responsible for the return shipping charges.  Any packages sent COD will be rejected.  We recommend you use a carrier with a tracking number and insurance such as UPS or FedEx.  You can go on-line and create a shipment request for pick up at your location.  We assume no responsibility for lost or damaged return shipments.

UPS                       www.UPS.com - Select your location - Shipping - Create a Shipment
FedEx                    www.FedEX.com/us/ - Create a Shipment

  1. Contact us at 541-848-7724 or by email at orders@geared2adventures.com
  2. Please have the original order number, product number and reason for your return when you call or include it in your email.
  3. We will issue you a Return Authorization (RA) number. Once you receive a RA number from us you must ship your product within 14 days.
  4. Repackage your items and ship to the following address. Do not use the product boxes on items such as helmets and boots as the shipping boxes.  We will be unable to resell them and your return will be rejected.  Please include your RA number in the shipping address.

Geared 2 Adventure
Attn: Returns – RA#_____
17081 Sacramento Rd.
Sunriver, OR 97707

Refunds will be issued on the card that was used on the original order within 3 days of receiving and inspection of the merchandise.  There is often some credit card processing time (typically 2-10 business days) between when we issue the refund and when it gets posted to your account.  This delay has to do with the individual credit card companies and is out of our control.

 

EXCHANGES

If you would like to exchange a product, please follow the above steps and once we receive the returned merchandise we will ship out the new product.

If you would like to expedite the new product shipment, you may place a new product order and return the merchandise in the way that is outlined above.

 

DAMAGED PRODUCT AND WARRANTEES

We do not offer any direct warranties on the products we sell.  However, most manufacturers offer warranties on their products to cover merchandise defects.  You can contact the manufacturer directly or you can contact us and we can help you with this process. 

Damages that happen to the merchandise through the shipping process are handled through the carrier.  Unfortunately, this process can take some time to rectify.  We are happy to help you through this process and will do what we can to get you your new merchandise in a timely manner.